
Global Research Report: The State of Customer Experience
Times have changed. Digital customer experience (CX) channels are mainstream—and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, prioritizing customer and employee engagements, and harnessing cloud-based technologies.
In this new global report, Genesys surveyed more than 2,600 consumers and 690 CX executives across the US, Latin America, the Middle East/Africa, Europe, and Asia-Pacific to understand customer and employee journeys and provide actionable insights to guide the next phase of CX transformations.
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Download the report to learn key strategic priorities and the leading CX challenges executives face. You’ll also gain insights into:
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Download the White Paper
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